Frequently Asked Questions

Federal Credit West Union is a member-owned financial cooperative offering everyday banking, savings, cards, domestic and international transfers, and personal and business lending. Unlike a high-street bank, we are owned by our members rather than by outside shareholders — which is precisely why our fee schedule stays low and our service stays deliberately personal.

A bank account is a financial account maintained by a bank or other financial institution in which the transactions between that institution and its customer are recorded. In practice it is your everyday hub for receiving money, paying bills, transferring funds and building a transaction history that lenders will accept.

Registration takes only a few minutes. Select Open Account, complete the required fields with a valid email address and phone number, then confirm your email. Your account number is issued straight away and you can sign in and begin verification immediately.

Your deposit is reflected on your dashboard immediately once it has been confirmed by the paying institution. The overwhelming majority of deposits clear within minutes; where a transfer arrives via an external network, settlement can take slightly longer and we will notify you the moment it lands.

Business lending at Federal Credit West Union is assessed primarily on your cash flow rather than on collateral alone. You will normally need proof of trading activity, a business registration certificate, identification for all directors, and recent bank statements showing the money coming into the business. We review the statements to confirm that the business generates a reliable, sustainable income against which the loan can be serviced — and, where a facility is approved, we explain the terms, the total cost of borrowing and the repayment schedule before anything is signed.

Once we receive a valid withdrawal request we process it immediately and release the funds to your destination bank account. The time that then takes to appear depends on the receiving institution and the international corridor involved, and we will always send you a confirmation as soon as the transfer has been released.

We do not generally permit multiple accounts under a single identity. If you need more than two — for example a personal account alongside a business account — please contact our support team and we will review the request and explain what is possible.

Our fee schedule is published in full and is deliberately short. There are no monthly maintenance charges, no minimum-balance penalties and no charges that appear on your statement without having been disclosed beforehand. The only costs you can incur are the specific fees for the transactions you choose to make — and you can see what each one costs before you confirm it.

Identity verification is a regulatory requirement, and it protects you as much as it protects us. Completing it confirms that the account really belongs to you, prevents anyone else from transacting in your name, and unlocks higher transfer limits, card issuance and access to our lending products. You can start the process from the Verify KYC option on your dashboard at any time.

Your data is encrypted both in transit and at rest, sessions are protected with multi-factor controls, and every transaction passes through real-time fraud monitoring before it is released. Our infrastructure is monitored continuously, and we maintain tested continuity procedures so that your account and your records remain available and accurate at all times.

You can raise a ticket from the Support section of your dashboard at any time, or contact our member services team directly by phone or email. We are available 24 hours a day, 7 days a week. For anything involving a disputed transaction, please contact us as soon as you notice it so that we can investigate while the records are fresh.