Send us a message
Tell us briefly what you need help with — opening an account, a transfer, a card or a loan — and we will come back to you directly.
Ready to bank with less friction?
Opening an account takes a few minutes and costs you nothing. Tell us what you need and a member of our team will get back to you with a clear answer.
Open Your AccountOur Headquarters
214 North Tryon Street, Charlotte, North Carolina, 28202Email: [email protected]
What happens next
Once we receive your message, a member of our team will review it and respond as quickly as we can — usually within a few hours, and always within one business day. Please do not send us your account number, password or full card details by email; our team will never ask you for them.
Call Us
Available 24 hours a day
Visit Us
Charlotte, North Carolina
Mail Us
Live Chat
Average response under 5 minutes
